Shipping policy

Thank you for shopping at Carnegie Direct. We’re committed to getting your order to you as quickly and efficiently as possible. Please review our shipping policy below.

📦 Order Processing Time

All orders are processed within [1-3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume periods (e.g., sales, holidays), processing times may be slightly longer.

🌍 International Shipping

We ship internationally to select countries. Shipping rates and delivery times vary based on your location and will be calculated at checkout.

Please note:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.
Customs clearance may cause delays beyond our control.

📦 Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

❗ Missing or Delayed Packages

If your order hasn’t arrived within the estimated timeframe:

Check your tracking number for updates.
Contact the shipping carrier.
If you're still having trouble, please reach out to us at carnegiedirect@icloud.com and we’ll do our best to help.

📬 Wrong Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error, contact us immediately at carnegiedirect.com. If your order hasn’t shipped yet, we’ll do our best to update it.